Welcome Home!

Welcome to your next chapter with Ember Realty! As you prepare to move into your new home, we’re here to ensure a smooth transition and a comfortable living experience. This dedicated space is crafted for you, our future resident, to guide you through the crucial steps before moving day and beyond. Here, we’ll cover everything you need to know about your responsibilities as a tenant, managing your payments efficiently, how to request maintenance, the importance of renter’s insurance, and the advantages of our Resident Benefit Package.

Getting Started

Our goal is to provide clarity and support every step of the way, ensuring your home meets and exceeds your expectations. Let’s embark on this journey together, ensuring you’re well-informed and ready to make the most of your new home with Ember Realty.

Paying Rent Online

When you complete your application through our website, an account is automatically created for you. To access it, simply click on the profile icon located at the top of the page, and then select "Pay my rent." Here, you can also set up automatic payments and explore additional options.

Maintenance Requests

Instead of requiring expensive security deposits that just get tied up for a year, Ember Realty use a no security deposit option for those that qualify. Instead of a large lump sum, you’ll only be required to pay a small monthly fee to cover the lease. Keep your money and rent without taking out a small mortgage!

Annual Property Inspections

Ember Realty performs annual home inspections to maintain property standards and ensure tenant safety. These reviews assess property condition, identify necessary repairs, and ensure compliance with housing regulations. It's a seamless process aimed at enhancing living conditions and addressing any issues proactively.

Renter's Insurance

All tenants are required to carry at least $100,000 in renters insurance liability coverage. This ensures protection against accidental property damage or injuries within your unit, offering peace of mind and contributing to the community's safety.

Resident Benefits

Ember Realty offers residents valuable benefits, including complimentary air filters for optimal air quality, identity theft protection, positive credit reporting for timely rent payments, monthly rental rewards, 5% cash back on rent, and a one-time late payment forgiveness, enhancing their rental experience and financial well-being.

Disclaimer: Please note that in order to take advantage of these benefits, you must first sign up for our resident benefits package program in order to receive these benefits.

New Resident frequently asked questions

Rent can be paid online via the resident portal, by automatic bank draft, or by mailing a check to our office. We encourage setting up automatic payments for convenience.

Upon lease signing, you’ll receive a utilities setup guide. Contact the listed providers to activate services like electricity, water, and internet before your move-in date. Our partners at citizens or move easy will also contact you to help you setup your utilities. All tenants are required to have utilities setup in their name before their move-in date.

Pets are permitted in many of our properties with a signed pet agreement and a non-refundable pet fees. Breed and size restrictions may apply. Please refer to your lease or contact us for specific details.

Submit maintenance requests through our resident portal or mobile app. Provide a detailed description and photos of the issue for quicker resolution.

Renters insurance covers personal property loss, liability in case of injury within your rental, and additional living expenses if the home is uninhabitable. It’s required to protect both your interests and the property owner’s.

Contact our management office immediately. We can provide a replacement for a fee. For security purposes, a lock change may be recommended.

Written permission from management is required for any alterations or improvements. Unauthorized changes may result in fees or the need to revert the property to its original condition at your expense.

Early lease termination conditions are outlined in your lease agreement. Typically, it involves a termination fee and notice period. Contact us to discuss your specific situation.

We’ll contact you about lease renewal options 120-90 days before your current lease expires. If you’re interested in renewing, let us know, and we’ll provide the necessary paperwork.

For life-threatening emergencies, dial 911. For urgent property-related issues outside of business hours, use the emergency contact number provided in your welcome packet.

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